Return & Refund Policy
The Toronto Label
At The Toronto Label, we strive to provide all our customers with excellent service and a seamless shopping experience. Our Return & Refund Policy has been carefully designed to ensure maximum customer satisfaction, under the conditions outlined below. Please review these guidelines before requesting a return or refund.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except promotional and sale items. Products purchased during sales or clearance events are excluded from this guarantee.
No Refunds on Sale Items
Products purchased during sales or clearance events are final sale. They are not eligible for refunds or exchanges, even in cases of incorrect sizing. Please ensure you select the correct size before completing your purchase.
Return Shipping Costs
Customers are responsible for the cost of return shipping. The Toronto Label does not reimburse return shipping fees and is not liable for any costs incurred during the return process. For full details, please review our Terms & Conditions.
Return Request Deadline
Return requests must be submitted within 30 days of receiving your order. After this period, returns will not be accepted. Please respect this timeline to qualify for a return.
Exchanges for Sale Products
Sale and clearance products cannot be exchanged, even if the size is incorrect. All sale purchases are final.
100% Guarantee on Defective Products
We stand behind the quality of our products. If your item is defective due to manufacturing issues, it may be returned for a full refund or exchange, based on your preference.
Return Process
To initiate a return, please email us at info@thetorontolabel.com. Once your return request has been approved, you will receive detailed instructions to complete the process.
Requirement to Provide a Return Form
Returns must include a completed Return Form provided by The Toronto Label. Returns sent without the form cannot be processed. Please ensure you include this form with your package to avoid delays.
Conclusion
The Toronto Label is committed to ensuring the satisfaction of our customers. By respecting our Return & Refund Policy, we can ensure that all returns are handled efficiently, fairly, and transparently.
For any questions or concerns, please contact our customer service team at info@thetorontolabel.com.